Safe & Care

General protocols

  • We have reinforced and expanded our security and cleaning protocols.
  • We update our protocol according to the requirements of the authorities and inform our employees of new developments in procedures.
  • We train our employees in self-protection guidelines and in minimising the risk of contagion.

Common areas

  • The use of a mask is compulsory, except in your room, when eating and drinking and in the swimming pool.
  • The use of hydroalcoholic disinfectant gel is compulsory before accessing common areas.
  • Remember to keep the recommended safety distance
  • We apply the capacity limitations indicated by the authorities.


  • Bed linen and towels will have been cleaned between 60 and 90°C in an approved laundry.
  • We reduce certain decorative elements, consumables and single-use amenities.
  • Staff follow a strict hygiene, cleanliness and safety protocol.

Bars and restaurants

  • We rearrange tables and chairs to ensure safe distancing.
  • We incorporate individual portions.
  • Once finished, all table elements are removed and disinfected and reassembled with clean and sanitised elements.

Swimming pool, solarium and spa

  • Passage areas are cleaned and disinfected frequently using approved products.
  • We disinfect the sunbeds daily.
  • Please use a pool towel to cover the sun loungers.


  • We adjust the activities to small groups.
  • We give priority to outdoor activities.
  • The animation materials are disinfected before and after use.